Field Service Technician

Oklahoma City, OK, USA

Remote (Location Specific)

This position is responsible for placing new equipment into operation, determining new and existing equipment problems, and repairing equipment.

Responsibilities:

  • Report to the Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, customer contact name, parts required to complete, if a return trip is required, etc.
  • Meet weekly with the Field Service Manager.
  • Contact the Customer to verify the expected time of service or notify any change in time of expected service.
  • Obtain a signed service report from the Customer with the items listed above, if possible.
  • Advise the Customer on the proper procedures to schedule service and obtain parts.
  • Obtain daily dispatches from the Field Service Manager.
  • The Service Technician’s office time should be limited to that required to attend weekly Field Service meetings, turn in time sheets, pick up parts, tools, instruments, etc.
  • Support the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
  • Perform other duties and projects as required by the Field Service Manager and Managing Member.

Qualifications:

  • High School graduate.
  • Trade school specializing in mechanical and electronic repair or an equivalent combination of education, training, or experience.
  • 8-10 years of experience is desired.
  • Specific on-the-job training will be provided.
  • Experience/Classroom knowledge relay logic and motor controls
  • Experience/Classroom using a Volt Meter including mA measurement and mA signal generation
  • Experience/Classroom using an Amp Clamp
  • Experience/Classroom programming/calibrating process instruments.

Preferred Qualifications:

  • Experience/Classroom troubleshooting PLC logic or development of PLC logic.
  • Experience/Classroom troubleshooting, programming, and/or repairing Variable Frequency Drives.
  • Mechanical knowledge i.e. Pumps.
  • Hydraulic knowledge i.e. liquid/gas process.

Knowledge, Skills, and Abilities:

  • Basic mechanical and electrical evaluation and repair.
  • Good verbal and written communication skills.
  • Ability to work well with a wide range of people.
  • Strong organizational and time management skills.
  • Follow through on projects and deliverables.
  • Good analytical and problem-solving skills.
  • Demonstrate resourcefulness and ability to take initiative in the development and completion of projects.
  • Strong sense of customer service.
  • Proficiency with personal computer.
  • Able and willing to continue business and human resources knowledge development.

Physical Requirements:

  • Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
  • Frequent lifting (up to 150 pounds of equipment, supplies, or tools).
  • Driving to customer locations and other sites as needed.

WORKING CONDITIONS:

  • Normal office and field (outdoors) environment.
  • Daily travel in Oklahoma.
  • Some overnight travel up to 3 consecutive nights.